Michael Vetsch

Developer BIO

From 1997 until Mr. Vetsch went to PhoneAutomation.com, Inc., he worked for GT Interactive Software, which was to become Infogrames Inc., and finally Atari Inc. Here, Michael helped Mr. Foscolo build a complete internally-based, Technical Support and Customer Service Call Center, eliminating three outsourced, Call Center facilities. This included consolidating all support services to Seattle for several video game companies then owned by Infogrames Inc.

During his years with Atari, Michael was promoted to Manager and became responsible for the day-to-day operations of the entire Call Center, including personnel, websites, and Automated Systems which supported over 2000, current and legacy Atari/Infogrames/GT Interactive products.

In 1995 to 1997, Michael worked for Virgin Interactive Entertainment in Irvine, CA. Here Michael met Mr. Foscolo and began on a path that would associate him with Automated Systems technology, phone automation services and all its benefits. With Virgin, Michael fielded technical support calls, created documents to be used by Virgin's, 900 hint line, performed as a Technical Advisor within the department as well as a traveling Support Engineer for Virgin's marketing tours which stretched across the USA.

Beginning in January of 1990, Michael spent 5 years with Nintendo of America as a Game Play Counselor, member of Team Nintendo, and a member of the Elmo Team. As a Game Play Counselor, Michael learned the intricacies of dealing with live customer contacts through tens of thousands of calls over his tenure. He provided game hints for over 1000 Nintendo and 3rd party licensed products. As a member of Team Nintendo, Michael represented Nintendo and it's products on promotional stops all across America. In his last role at Nintendo, Michael worked with the Elmo Team to create documents for Nintendo's other 500 plus Game Counselors and Customer Service Agents to use as their text when fielding customer calls.

Before becoming involved in the Interactive Entertainment Industry, Michael studied at the Bailey School of Broadcasting in Seattle. Here, in 1986 he earned a diploma in Broadcast Journalism, and spend several years working as a disc jockey both on and off the air. Michael grew up in Nome, Alaska.

Websites

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Games Credited

Dragon Ball Z: Budokai Tenkaichi 2 (2006), Namco Bandai Games Inc.
Act of War: Direct Action (2005), Atari, Inc.
Dora the Explorer: Dance to the Rescue (2005), Atari Interactive, Inc.
Dragon Ball GT: Transformation (2005), Atari, Inc.
Dragon Ball Z: Sagas (2005), Atari, Inc.
Duel Masters: Shadow of the Code (2005), Atari, Inc.
Dungeons & Dragons: Dragonshard (2005), Atari, Inc.
Indigo Prophecy (2005), Atari Europe S.A.S.U.
Retro Atari Classics (2005), Atari, Inc.
RollerCoaster Tycoon 3: Soaked! (2005), Atari Europe S.A.S.U.
Axis & Allies (2004), Atari, Inc.
Backyard Baseball (2004), Atari, Inc.
Backyard Basketball (2004), Atari, Inc.
Chris Sawyer's Locomotion (2004), Atari, Inc.
Deer Hunter 2005 (2004), Atari, Inc.
Dora the Explorer: Fairytale Adventure (2004), Atari, Inc.
Dragon Ball Z: Supersonic Warriors (2004), Atari, Inc.
Driv3r (2004), Atari Europe S.A.S.U.
Duel Masters Kaijudo Showdown (2004), Atari, Inc.
Duel Masters Limited Edition (2004), Atari, Inc.
Forgotten Realms: Demon Stone (2004), Atari, Inc.
Godzilla: Save the Earth (2004), Atari, Inc.
RollerCoaster Tycoon 3 (2004), Atari do Brasil Ltda.
Shadow Ops: Red Mercury (2004), Atari, Inc.
Sid Meier's Pirates! (2004), Atari, Inc.
Terminator 3: The Redemption (2004), Atari, Inc.
Test Drive: Eve of Destruction (2004), Atari, Inc.
TransFormers (2004), Atari, Inc.
Trivial Pursuit: Unhinged (2004), Atari, Inc.
Unreal II: The Awakening (2004), Atari, Inc.
Unreal Tournament 2004 (2004), Atari, Inc.
Unreal Tournament 2004 (DVD Special Edition) (2004), Atari, Inc.
Atari: 80 Classic Games in One (2003), Atari, Inc.
Backyard Basketball 2004 (2003), Atari, Inc.
Backyard Hockey (2003), Atari, Inc.
Blue's Clues: Blue Takes You to School (2003), Atari Interactive, Inc.
Deer Hunter (2003), Atari, Inc.
Deer Hunter 2004 (2003), Atari, Inc.
Dora the Explorer: Animal Adventures (2003), Atari, Inc.
Dragon Ball Z: Taiketsu (2003), Atari, Inc.
Duel Masters Sempai Legends (2003), Atari, Inc.
Dungeons & Dragons: Heroes (2003), Atari, Inc.
Horizons: Empire of Istaria (2003), Atari Europe S.A.S.U.
Jeopardy! (2003), Atari, Inc.
Kya: Dark Lineage (2003), Atari, Inc.
Magic: The Gathering - Battlegrounds (2003), Atari, Inc.
Mission: Impossible - Operation Surma (2003), Atari, Inc.
Neverwinter Nights (Gold) (2003), Atari, Inc.
Neverwinter Nights: Hordes of the Underdark (2003), Atari, Inc.
Neverwinter Nights: Shadows of Undrentide (2003), Atari, Inc.
Once Upon a Knight (2003), Deep Silver, ZUXXEZ Entertainment AG
Pajama Sam: Life is Rough When You Lose Your Stuff (2003), Atari, Inc.
Putt-Putt: Pep's Birthday Surprise (2003), Atari, Inc.
RISK: Global Domination (2003), Atari, Inc.
RollerCoaster Tycoon 2: Time Twister (2003), Atari, Inc.
RollerCoaster Tycoon 2: Wacky Worlds (2003), Atari Europe S.A.S.U.
Sid Meier's Civilization III: Conquests (2003), Atari, Inc.
Sinbad: Legend of the Seven Seas (2003), Atari, Inc.
Stuntman (2003), Atari Europe S.A.S.U.
Terminator 3: Rise of the Machines (2003), Atari, Inc.
Terminator 3: War of the Machines (2003), Atari Europe S.A.S.U.
Thomas and Friends: Thomas Saves the Day (2003), Atari Interactive, Inc.
Yu Yu Hakusho: Spirit Detective (2003), Atari, Inc.
Beyblade VForce: Super Tournament Battle (2002), Atari, Inc.
Gothic II (2002), JoWooD Productions Software AG