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Michael Vetsch

Game Credits

Business

Forgotten Realms: Demon Stone (2004)   (Manager of Technical Support)
Test Drive: Eve of Destruction (2004)   (Manager of Technical Support)
RollerCoaster Tycoon 2: Wacky Worlds (2003)   (Manager of Technical Support)
Unreal II: The Awakening (2003)   (Manager of Technical Support)
 

Programming/Engineering

Backyard Hockey (2003)   (Manager of Technical Support)
 

Quality Assurance

Act of War: High Treason (2006)   (Manager of Technical Support)
Super Dragon Ball Z (2006)   (Manager of Technical Support)
Axis & Allies (2004)   (Manager of Technical Support)
Sid Meier's Pirates! (2004)   (Q.A. Testing Supervisor)
Backyard Football 2004 (2003)   (Manager of Technical Support)
Blue's Clues: Blue Takes You to School (2003)   (Manager of Technical Support)
Deer Hunter (2003)   (Manager of Technical Support)
Deer Hunter 2004 (2003)   (Manager of Technical Support)
Dora the Explorer: Animal Adventures (2003)   (Manager of Technical Support)
Dungeons & Dragons: Heroes (2003)   (Manager of Technical Support)
Neverwinter Nights: Gold (2003)   (Manager of Technical Support)
Putt-Putt: Pep's Birthday Surprise (2003)   (Manager of Technical Support)
RISK: Global Domination (2003)   (Manager of Technical Support)
Beyblade VForce: Super Tournament Battle (2002)   (Manager of Technical Support)
 

Technology

Dungeons & Dragons Online: Eberron Unlimited (2009)   (Manager of Technical Support)
Act of War: Direct Action (2005)   (Manager of Technical Support)
 

Customer/Technical Support

Dragon Ball Z: Budokai Tenkaichi 2 (2006)   (Manager of Technical Support)
Dora the Explorer: Dance to the Rescue (2005)   (Manager of Technical Support)
Dragon Ball GT: Transformation (2005)   (Manager of Technical Support)
Dragon Ball Z: Sagas (2005)   (Manager of Technical Support)
Duel Masters: Shadow of the Code (2005)   (Manager of Technical Support)
Dungeons & Dragons: Dragonshard (2005)   (Manager of Technical Support)
Indigo Prophecy (2005)   (Manager of Technical Support)
RollerCoaster Tycoon 3: Soaked! (2005)   (Manager of Technical Support)
Chris Sawyer's Locomotion (2004)   (Manager of Technical Support)
Deer Hunter 2005 (2004)   (Manager of Technical Support)
Dora the Explorer: Fairytale Adventure (2004)   (Manager of Technical Support)
Driv3r (2004)   (Manager of Technical Support)
Duel Masters Limited Edition (2004)   (Manager of Technical Support)
Godzilla: Save the Earth (2004)   (Manager of Technical Support)
RollerCoaster Tycoon 3 (2004)   (Manager of Technical Support)
Shadow Ops: Red Mercury (2004)   (Manager of Technical Support)
Terminator 3: The Redemption (2004)   (Manager of Technical Support)
Trivial Pursuit: Unhinged (2004)   (Manager of Technical Support)
Unreal Tournament 2004 (2004)   (Manager of Technical Support)
Atari: 80 Classic Games in One! (2003)   (Manager of Technical Support)
Backyard Basketball 2004 (2003)   (Manager of Technical Support)
Beyblade VForce: Ultimate Blader Jam (2003)   (Manager of Technical Support)
Dragon Ball Z: Taiketsu (2003)   (Manager of Technical Support)
Horizons: Empire of Istaria (2003)   (Manager of Technical Support)
Jeopardy! (2003)   (Manager of Technical Support)
Kya: Dark Lineage (2003)   (Manager of Technical Support)
Magic: The Gathering - Battlegrounds (2003)   (Manager of Technical Support)
Mission: Impossible - Operation Surma (2003)   (Manager of Technical Support)
Neverwinter Nights: Shadows of Undrentide (2003)   (Manager of Technical Support)
Pajama Sam: Life is Rough When You Lose Your Stuff (2003)   (Manager of Technical Support)
RollerCoaster Tycoon 2: Time Twister (2003)   (Manager of Technical Support)
Sinbad: Legend of the Seven Seas (2003)   (Manager of Technical Support)
Stuntman (2003)   (Manager of Technical Support)
The Temple of Elemental Evil: A Classic Greyhawk A... (2003)   (Manager of Technical Support)
Terminator 3: Rise of the Machines (2003)   (Manager of Technical Support)
Terminator 3: Rise of the Machines (2003)   (Manager of Technical Support)
Terminator 3: War of the Machines (2003)   (Manager of Technical Support)
Thomas and Friends: Thomas Saves the Day (2003)   (Manager of Technical Support)
Gothic II (2002)   (Manager of Technical Support)
 

Support

Backyard Basketball (2004)   (Manager of Technical Support)
Dragon Ball Z: Supersonic Warriors (2004)   (Manager of Technical Support)
Duel Masters Kaijudo Showdown (2004)   (Technical Support Manager)
Sid Meier's Pirates! (2004)   (Manager of Technical Support)
Unreal Tournament 2004 (DVD Special Edition) (2004)   (Manager of Technical Support)
Duel Masters Sempai Legends (2003)   (Manager of Technical Support)
Neverwinter Nights: Hordes of the Underdark (2003)   (Manager of Technical Support)
Sid Meier's Civilization III: Conquests (2003)   (Manager of Technical Support)
Yu Yu Hakusho: Ghost Files - Spirit Detective (2003)   (Manager of Technical Support)
Backyard Baseball (2003)   (Manager of Technical Support)
 

Other

Retro Atari Classics (2005)   (Manager of Technical Support)
Once Upon a Knight (2003)   (Manager of Technical Support)
TransFormers (2004)   (Manager of Technical Support)
 


Developer Biography

From 1997 until Mr. Vetsch went to PhoneAutomation.com, Inc., he worked for GT Interactive Software, which was to become Infogrames Inc., and finally Atari Inc. Here, Michael helped Mr. Foscolo build a complete internally-based, Technical Support and Customer Service Call Center, eliminating three outsourced, Call Center facilities. This included consolidating all support services to Seattle for several video game companies then owned by Infogrames Inc.

During his years with Atari, Michael was promoted to Manager and became responsible for the day-to-day operations of the entire Call Center, including personnel, websites, and Automated Systems which supported over 2000, current and legacy Atari/Infogrames/GT Interactive products.

In 1995 to 1997, Michael worked for Virgin Interactive Entertainment in Irvine, CA. Here Michael met Mr. Foscolo and began on a path that would associate him with Automated Systems technology, phone automation services and all its benefits. With Virgin, Michael fielded technical support calls, created documents to be used by Virgin's, 900 hint line, performed as a Technical Advisor within the department as well as a traveling Support Engineer for Virgin's marketing tours which stretched across the USA.

Beginning in January of 1990, Michael spent 5 years with Nintendo of America as a Game Play Counselor, member of Team Nintendo, and a member of the Elmo Team. As a Game Play Counselor, Michael learned the intricacies of dealing with live customer contacts through tens of thousands of calls over his tenure. He provided game hints for over 1000 Nintendo and 3rd party licensed products. As a member of Team Nintendo, Michael represented Nintendo and it's products on promotional stops all across America. In his last role at Nintendo, Michael worked with the Elmo Team to create documents for Nintendo's other 500 plus Game Counselors and Customer Service Agents to use as their text when fielding customer calls.

Before becoming involved in the Interactive Entertainment Industry, Michael studied at the Bailey School of Broadcasting in Seattle. Here, in 1986 he earned a diploma in Broadcast Journalism, and spend several years working as a disc jockey both on and off the air. Michael grew up in Nome, Alaska.

Last updated: May 29, 2008