Marco Sederquist
Moby ID: 168573
Biography edit · view history
Marco Sederquist currently works and lives in the Bay Area with his wife Christine and two children, Matt and Catherine. He has been with Electronic Arts for over 7 years.
Associate Product Manager (December 2007 to Present)
He currently works in Customer Support as an Associate Product Manager. His current role is to interface with development teams to surface Customer Service issues pre-launch as well as make sure that any tools required to support a title are ready at launch.
He also continues to handle escalations from EA Legal regarding Customer Support as well as documentation and policy creation for the Department.
Marco Sederquist is currently tasked with supporting the entire EA Sports Label with their pre-production support needs.
Prior to this he worked specifically with the following studios:* Criterion * DICE * EA Phenomic * Electronic Arts UK * The Sims
Global Support Supervisor at Electronic Arts Inc (November 2005 to December 2007)
He supervises the EA Games side of the local tier 3 tech and in-game support staff for EA. He also helped support their world wide support centers with escalations and high end concerns.
He was also tasked with making sure that the EA Terms of Service as well as Codes of Conduct for our games are up to date and in line with current online standards.
August 2001 to November 2005
From Aug 2001 to November 2005 he worked on several EA MMO's as a Game Master, Senior Game Master and Assistant Lead GM.* Earth & Beyond * Motor City Online * The Sims: Online (from TSO to EA Land) * Ultima Online (from 3rd Dawn to KR)
He has gone under the various work names: GM Spada and Tengu (UO Board Moderator)
Before August 2001 he worked as a UO Board Moderator, DJ, Roadie, EB Games store rep, and Food Service Guru.
Credited on 17 games
Displaying most recent · View all
Star Wars: The Old Republic - Knights of the Eternal Throne (2016, Windows) | Game Fraud |
Star Wars: The Old Republic - Knights of the Fallen Empire (2015, Windows) | Game Fraud |
The Sims 2: Ultimate Collection (2014, Windows) | CS Product Management |
Tiger Woods PGA Tour Online (2010, Browser) | Associate Product Manager |
Ultima Online: Stygian Abyss (2009, Windows) | Customer Support Supervisors |
The Sims 3 (2009, Windows) | Customer Support Product Management |
The Sims 2: Mansion & Garden Stuff (2008, Windows) | CS Product Management |
Wizard101 (2008, Windows) | Customer Support |
The Sims 2: Apartment Life (2008, Windows) | Customer Support Leads |
The Sims 2: IKEA Home Stuff (2008, Windows) | Customer Support Leads |
The Sims 2: Kitchen & Bath Interior Design Stuff (2008, Windows) | Customer Support Leads |
The Sims 2: FreeTime (2008, Windows) | Customer Support Leads |
Hellgate: London (2007, Windows) | CS Team Leads |
Battlefield 2142: Booster Pack - Northern Strike (2007, Windows) | Battlefield 2142 Customer Service Team |
Ultima Online: 9th Anniversary Collection (2006, Windows) | Team Leads |
Ultima Online: Mondain's Legacy (2005, Windows) | Game Masters |
Ultima Online: Samurai Empire (2004, Windows) | Game Masters |
[ full credits ]
Frequent Collaborators
People- 13 games with Jay Blincoe
- 13 games with Benjamin Jones
- 12 games with Richard Rasmussen
- 12 games with Boyd Beasley
- 11 games with Michael Brandsma
- 11 games with Matt Rhoads
- 11 games with S. Patrick Conners
- 10 games with Brian Keaster
- 10 games with Francesco Beltran
- 10 games with Erik Jackson
Companies
- 16 games with Electronic Arts, Inc.
- 8 games with Electronic Arts Czech...
- 8 games with Electronic Arts GmbH
- 7 games with SoftClub
- 7 games with Electronic Arts LLC
- 7 games with Electronic Arts Ltd.
- 3 games with Sony DADC Europe GmbH
- 3 games with Electronic Arts Polska Sp. z o.o.
- 3 games with Electronic Arts Publishing SARL
- 3 games with Electronic Arts Finland Oy
Contribute
Add your expertise to help preserve video game history! You can submit a correction or add the following: