The game flows in real time, and the player often has to wait for a particular item to become available. Experience points are awarded for taking care of the animals and attracting visitors. As the zoo levels up, new types of animals and attractions become available.
Similarly to other Story installments, the game can only be played online. The player is able to view zoos constructed by other players and communicate with them. Players can send gifts to each other and rate each others' zoos, which also increases the experience gained by them.