UPS has lost the fourth unit ( see image above ). Microsoft shipped a replacement unit UPS 3 day select on Oct 3. Today is October 12. The package was scanned at Montrose Oct 6, the last UPS processing stop, and put on a truck for delivery. After waiting a number of days Brian called the Montrose processing center and they claimed to never have received the package. The computer says it was put on a truck, but the person on the phone said it never arrived. *poof* Xbox 360 gone missing. UPS refused to do anything about it. They helpfully said that the shipper , Microsoft, not the receiver has to initiate a package scan or an insurance claim. Brian called Microsoft, but the call center had little idea about what to do. After a bit of yelling they have escalated the call and someone from MS should get back to him in 8 - 12 days.
In the roughly eleven months since Brian purchased his Xbox 360 he has had an operational unit that can play games for about 30 days. While I am busily trying to figure out how I can get both a Wii and a PS3 on their respective launch days Brian is a little burnt out on the idea of first generation console hardware.
"After this Xbox debacle, I'm not so eager to be first in line for a broken PS3."