Michael Vetsch
Moby ID: 114562
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From 1997 until Mr. Vetsch went to PhoneAutomation.com, Inc., he worked for GT Interactive Software, which was to become Infogrames Inc., and finally Atari Inc. Here, Michael helped Mr. Foscolo build a complete internally-based, Technical Support and Customer Service Call Center, eliminating three outsourced, Call Center facilities. This included consolidating all support services to Seattle for several video game companies then owned by Infogrames Inc.
During his years with Atari, Michael was promoted to Manager and became responsible for the day-to-day operations of the entire Call Center, including personnel, websites, and Automated Systems which supported over 2000, current and legacy Atari/Infogrames/GT Interactive products.
In 1995 to 1997, Michael worked for Virgin Interactive Entertainment in Irvine, CA. Here Michael met Mr. Foscolo and began on a path that would associate him with Automated Systems technology, phone automation services and all its benefits. With Virgin, Michael fielded technical support calls, created documents to be used by Virgin's, 900 hint line, performed as a Technical Advisor within the department as well as a traveling Support Engineer for Virgin's marketing tours which stretched across the USA.
Beginning in January of 1990, Michael spent 5 years with Nintendo of America as a Game Play Counselor, member of Team Nintendo, and a member of the Elmo Team. As a Game Play Counselor, Michael learned the intricacies of dealing with live customer contacts through tens of thousands of calls over his tenure. He provided game hints for over 1000 Nintendo and 3rd party licensed products. As a member of Team Nintendo, Michael represented Nintendo and it's products on promotional stops all across America. In his last role at Nintendo, Michael worked with the Elmo Team to create documents for Nintendo's other 500 plus Game Counselors and Customer Service Agents to use as their text when fielding customer calls.
Before becoming involved in the Interactive Entertainment Industry, Michael studied at the Bailey School of Broadcasting in Seattle. Here, in 1986 he earned a diploma in Broadcast Journalism, and spend several years working as a disc jockey both on and off the air. Michael grew up in Nome, Alaska.
Credited on 81 games
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Dungeons & Dragons Online: Eberron Unlimited (2009, Windows) | Manager of Technical Support |
Dragon Ball Z: Budokai Tenkaichi 2 (2006, PlayStation 2) | Manager of Technical Support |
Super Dragon Ball Z (2006, PlayStation 2) | Manager of Technical Support |
Act of War: High Treason (2006, Windows) | Manager of Technical Support |
Dragon Ball Z: Shin Budokai (2006, PSP) | Manager of Technical Support |
4 Game Fun Pack: Monopoly / Boggle / Yahtzee / Battleship (2005, Nintendo DS) | Manager of Technical Support |
Duel Masters: Shadow of the Code (2005, Game Boy Advance) | Manager of Technical Support |
Indigo Prophecy (2005, PlayStation 2) | Manager of Technical Support |
Dungeons & Dragons: Dragonshard (2005, Windows) | Manager of Technical Support |
Dragon Ball GT: Transformation (2005, Game Boy Advance) | Manager of Technical Support |
RollerCoaster Tycoon 3: Soaked! (2005, Windows) | Manager of Technical Support |
Dragon Ball Z: Sagas (2005, PlayStation 2) | Manager of Technical Support |
Retro Atari Classics (2005, Nintendo DS) | Manager of Technical Support |
Act of War: Direct Action (2005, Windows) | Manager of Technical Support |
Dora the Explorer: Dance to the Rescue (2005, Windows) | Manager of Technical Support |
Backyard Baseball 2006 (2005, Game Boy Advance) | Manager of Technical Support |
Kao the Kangaroo: Round 2 (2004, PlayStation 2) | Manager of Technical Support |
Sid Meier's Pirates!: Live the Life (2004, Windows) | Manager of Technical Support |
Forgotten Realms: Demon Stone (2004, Xbox) | Manager of Technical Support |
Duel Masters (Limited Edition) (2004, PlayStation 2) | Manager of Technical Support |
[ full credits ]
Frequent Collaborators
People- 77 games with Ken Ford
- 71 games with Elizabeth Mackney
- 70 games with Steve Martin
- 67 games with Michael H. Gilmartin
- 57 games with David Strang
- 45 games with Paul Hellier
- 44 games with Ken Edwards
- 44 games with Eugene Lai
- 44 games with Ezequiel Nunez
- 43 games with Bill Carroll
Companies
- 75 games with Atari, Inc.
- 54 games with Atari Europe S.A.S.U.
- 45 games with Namco Bandai Partners Pty Ltd.
- 38 games with BANDAI NAMCO Entertainment...
- 31 games with Bandai Namco Entertainment UK Ltd.
- 30 games with Atari France S.A.S.
- 24 games with Atari Interactive, Inc.
- 23 games with Atari Nordic AB
- 18 games with Atari Italia S.p.A.
- 11 games with Computec Media GmbH
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