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From 1997 until Mr. Vetsch went to PhoneAutomation.com, Inc., he worked for GT Interactive Software, which was to become Infogrames Inc., and finally Atari Inc. Here, Michael helped Mr. Foscolo build a complete internally-based, Technical Support and Customer Service Call Center, eliminating three outsourced, Call Center facilities. This included consolidating all support services to Seattle for several video game companies then owned by Infogrames Inc.
During his years with Atari, Michael was promoted to Manager and became responsible for the day-to-day operations of the entire Call Center, including personnel, websites, and Automated Systems which supported over 2000, current and legacy Atari/Infogrames/GT Interactive products.
In 1995 to 1997, Michael worked for Virgin Interactive Entertainment in Irvine, CA. Here Michael met Mr. Foscolo and began on a path that would associate him with Automated Systems technology, phone automation services and all its benefits. With Virgin, Michael fielded technical support calls, created documents to be used by Virgin's, 900 hint line, performed as a Technical Advisor within the department as well as a traveling Support Engineer for Virgin's marketing tours which stretched across the USA.
Beginning in January of 1990, Michael spent 5 years with Nintendo of America as a Game Play Counselor, member of Team Nintendo, and a member of the Elmo Team. As a Game Play Counselor, Michael learned the intricacies of dealing with live customer contacts through tens of thousands of calls over his tenure. He provided game hints for over 1000 Nintendo and 3rd party licensed products. As a member of Team Nintendo, Michael represented Nintendo and it's products on promotional stops all across America. In his last role at Nintendo, Michael worked with the Elmo Team to create documents for Nintendo's other 500 plus Game Counselors and Customer Service Agents to use as their text when fielding customer calls.
Before becoming involved in the Interactive Entertainment Industry, Michael studied at the Bailey School of Broadcasting in Seattle. Here, in 1986 he earned a diploma in Broadcast Journalism, and spend several years working as a disc jockey both on and off the air. Michael grew up in Nome, Alaska.
Credited on 79 games
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|Dungeons & Dragons Online: Eberron Unlimited (2009 on Windows)||Manager of Technical Support|
|Dragon Ball Z: Budokai Tenkaichi 2 (2006 on PlayStation 2)||Manager of Technical Support|
|Super Dragon Ball Z (2006 on PlayStation 2)||Manager of Technical Support|
|Act of War: High Treason (2006 on Windows)||Manager of Technical Support|
|4 Game Fun Pack: Monopoly / Boggle / Yahtzee / Battleship (2005 on Nintendo DS)||Manager of Technical Support|
|Duel Masters: Shadow of the Code (2005 on Game Boy Advance)||Manager of Technical Support|
|Dungeons & Dragons: Dragonshard (2005 on Windows)||Manager of Technical Support|
|Indigo Prophecy (2005 on PlayStation 2)||Manager of Technical Support|
|Dragon Ball GT: Transformation (2005 on Game Boy Advance)||Manager of Technical Support|
|RollerCoaster Tycoon 3: Soaked! (2005 on Windows)||Manager of Technical Support|
|Dragon Ball Z: Sagas (2005 on Xbox)||Manager of Technical Support|
|Retro Atari Classics (2005 on Nintendo DS)||Manager of Technical Support|
|Act of War: Direct Action (2005 on Windows)||Manager of Technical Support|
|Dora the Explorer: Dance to the Rescue (2005 on Windows)||Manager of Technical Support|
|Backyard Baseball 2006 (2005 on Game Boy Advance)||Manager of Technical Support|
|Kao the Kangaroo: Round 2 (2004 on GameCube)||Manager of Technical Support|
|Sid Meier's Pirates!: Live the Life (2004 on Windows)||Q.A. Testing Supervisor|
|Forgotten Realms: Demon Stone (2004 on Xbox)||Manager of Technical Support|
|Duel Masters (Limited Edition) (2004 on PlayStation 2)||Manager of Technical Support|
|Duel Masters Kaijudo Showdown (2004 on Game Boy Advance)||Technical Support Manager|
[ full credits ]
- 76 games with Ken Ford
- 71 games with Elizabeth Mackney
- 70 games with Steve Martin
- 67 games with Michael H. Gilmartin
- 56 games with David Strang
- 45 games with Paul Hellier
- 43 games with Bill Carroll
- 43 games with Ken Edwards
- 43 games with Eugene Lai
- 43 games with Ezequiel Nunez
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