Missing emails from Moby?

Forums > Bugs > Missing emails from Moby?

Nélio (1976) on 5/17/2015 2:56 PM · Permalink · Report

It seems that many emails from Moby are not reaching users. Not all, but a considerable amount. Has anyone noticed it? Please report.

vileyn0id_8088 (21040) on 5/17/2015 3:15 PM · Permalink · Report

Yep, had a notification yesterday that should've triggered an email, but I didn't get one.

vedder (71181) on 5/17/2015 4:53 PM · edited · Permalink · Report

[Q --start vileyn0id_8088 wrote--]Yep, had a notification yesterday that should've triggered an email, but I didn't get one. [/Q --end vileyn0id_8088 wrote--]

Same here with a private message.

Rwolf (23328) on 5/17/2015 6:10 PM · edited · Permalink · Report

Same here, they get through intermittently now, both notifications and pm:s. (I see them on the site, so it's survivable)

edit: I have been getting the backed-up PM:s and Notices now, about 24-36 hr delay on the last, compared to when I saw it on the site.

LepricahnsGold (142744) on 5/22/2015 1:21 AM · Permalink · Report

Same here. I've also received emails long after I've seen the approved entries (like 24 hours)

Nélio (1976) on 5/17/2015 7:44 PM · Permalink · Report

The issue has been identified and will soon be solved. At least the one that has caused most emails to fail lately.

Nélio (1976) on 5/17/2015 10:47 PM · edited · Permalink · Report

Ok, the issue should be fixed now (by Reed). If you notice any emails missing from now on, please report immediately. We want to make sure emails never fail for anyone.

Terok Nor (42759) on 5/29/2015 3:31 PM · Permalink · Report

I haven't received any mails since the 26th, but have had 9 items approved yesterday and today.

Nélio (1976) on 5/29/2015 4:26 PM · Permalink · Report

Yeah, I think that has to do with the Task Manager warnings we get on login. I suppose you see those too? The Task Manager is responsible for sending all emails among other things, so when it's down, no emails. And that happens a lot. Another on the TO-DO list.

Terok Nor (42759) on 5/29/2015 6:27 PM · Permalink · Report

Yes, I see those. Time of last heartbeat seems to fit, too.

Terok Nor (42759) on 10/24/2015 6:42 AM · edited · Permalink · Report

I'm again missing an email notification for an approval message from about 8 hours ago.

EDIT: The mails have now arrived, but with delays of several days in some cases.

Nélio (1976) on 10/26/2015 9:23 PM · Permalink · Report

Thanks for reporting. Did you notice if that warning about the Task Manager was up lately?

Terok Nor (42759) on 10/26/2015 9:31 PM · Permalink · Report

Haven't seen it in a while.

Rwolf (23328) on 1/2/2016 1:57 AM · edited · Permalink · Report

It seems I'm not getting any messages from Moby now, though I get the notices on site. Something stuck in the pipeline?

edit: the missing emails have come through ok now.

Tracy Poff (2095) on 1/2/2016 4:57 AM · Permalink · Report

I checked the logs, and it looks like there may have been some network issue. I got a message recently, so I assume it's working again.

Cantillon (79325) on 1/5/2016 12:17 AM · Permalink · Report

The link in the mail seems to be wrong. When clicking it I get: http://www.mobygames.comhttp//www.mobygames.com/game/insecticide-part-1/descriptions

Tracy Poff (2095) on 1/5/2016 1:35 AM · Permalink · Report

What kind of email, exactly? Approved description revision? Let me know and I'll check and see what's up.

Cantillon (79325) on 1/5/2016 9:05 AM · Permalink · Report

Description revision and new game are the ones I noticed.

Cantillon (79325) on 1/12/2016 8:27 AM · Permalink · Report

Credits also.

Tracy Poff (2095) on 1/12/2016 12:16 PM · Permalink · Report

Hmm. I can't find anything that would cause this in the text that the email is generated from, and my own description revisions and credits emails don't seem to have wrong links. Could you perhaps forward one of the broken emails to me?

Tracy Poff (2095) on 1/17/2016 11:01 PM · Permalink · Report

I see what is happening, but I don't have a fix for it just now. I'm a little behind in my intended schedule right now, but I'll get back to this when I get the chance.